Our Commitment to Your Privacy
TechnoFairy ("we," "our," or "us"), based in Botswana, is committed to protecting your privacy. This Privacy Policy explains how Itshireletse collects, uses, and safeguards your information in compliance with the Botswana Data Protection Act, 2024 (DPA).
By using the Itshireletse application, you agree to the collection and use of information in accordance with this policy. We encourage you to read it carefully and contact us if you have any questions.
What We Collect and Why
We collect information to provide and improve our safety services. The categories of data we may collect are outlined below.
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Personal Data Name, phone number, and email address collected during registration to create and manage your account.
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Location Data To provide real-time protection alerts, the app may request access to your precise location. This data is processed locally and only shared if you trigger an emergency feature.
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Device Permissions We may request access to your Contacts (to set up emergency alerts) and Camera (to upload incident reports). These permissions are optional and can be revoked at any time.
Background Location & Emergency SOS Tracking
Itshireletse collects background location data to enable emergency SOS tracking and rapid police response even when the app is closed or not in use.
Location data is collected only when an active SOS alert is triggered by the user. This data is shared solely with emergency response services to facilitate your rescue and is not retained after the active emergency alert ends.
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Trigger-Based Collection Background location access is activated exclusively upon user-initiated SOS alerts. It is not collected during normal app use.
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Emergency Services Only Your location is shared solely with emergency response services (e.g., police) to facilitate your rescue. It is never shared with third parties for commercial purposes.
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No Persistent Storage Location data is not retained after the active emergency alert ends. Once the alert is resolved, your location data is permanently deleted.
Why We Are Allowed to Process Your Data
In accordance with the Botswana Data Protection Act, 2024, we process your personal data under the following lawful bases:
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Your Consent Explicitly given when you enable specific features within the app, such as location access or contact permissions.
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Vital Interests To protect your safety and the safety of others in emergency situations, where processing your data is necessary to prevent serious harm.
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Legal Obligation To comply with applicable safety regulations and legal requirements in Botswana.
How We Protect and Keep Your Data
We take the security of your personal data seriously. We implement industry-standard measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
Encryption in Transit: All data transmitted between your device and our servers is encrypted using TLS/SSL protocols, ensuring your information remains private during transmission.
We retain your personal data only for as long as your account remains active or as needed to provide you with our services. You may request the deletion of your data at any time by contacting our Data Protection Officer. Upon receiving a valid deletion request, we will remove your personal data within a reasonable timeframe, subject to any legal obligations that require us to retain certain records.
Rights Under the Botswana DPA
Under the Botswana Data Protection Act, 2024, you have the following rights with respect to your personal data:
To exercise any of these rights, please contact our Data Protection Officer using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe in accordance with the DPA.
Lodging a Complaint
If you believe your personal data has been mishandled, or that we have not complied with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.
Complaints may be submitted to the Information and Data Protection Commission of Botswana, the independent authority responsible for overseeing compliance with the Botswana Data Protection Act, 2024.
We would, however, appreciate the opportunity to address your concerns before you approach the Commission. Please contact us first so we can resolve the matter directly.
Get in Touch
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to reach our Data Protection Officer, please use the contact details below.